A two-session workshop where your entire operations team learns a simple, repeatable method to analyze real errors — the ones that happened last week — without turning the meeting into a trial.
In many Argentine SMEs, errors trigger a predictable cycle — one that prevents the organization from actually learning anything.
When an error surfaces, the first instinct is to find who did it wrong — not what in the process allowed it to happen. The person gets blamed, the process stays broken.
Without understanding the actual cause, the same failure repeats — sometimes in a slightly different form. The team learns to hide problems rather than report them.
If raising a problem means becoming the problem, people stop raising problems. Errors go unreported, accumulate, and eventually surface as crises.
Even when a team does discuss an error, the conversation evaporates. No record, no follow-up, no way to know if the agreed changes actually happened.
Two focused sessions that change how your team relates to mistakes — permanently.
No hypothetical scenarios, no case studies from a textbook. We bring the errors that happened in your operation last week — the delivery that went wrong, the invoice that had to be re-done, the machine that stopped unexpectedly. Those are the ones that matter.
The method is deliberately simple: What happened? Why did it happen? What did we do? What are we changing so it doesn't happen again? The answers fit on a single page. That page gets reviewed one month later — not filed away and forgotten.
We don't arrive with a diagnosis. We don't sell you an ISO certification or audit your processes. We facilitate the conversation your team needs to have — structured enough to reach conclusions, open enough for everyone to speak honestly.
A structured conversation that any operational team can run, without external help, after two sessions.
Describe the event clearly and factually — without interpretation, without assigning fault. What did we observe? What was the impact?
Trace the chain of causes. Not who did something wrong — what in the process, system, or communication allowed this to occur?
Document the immediate response. How did the team react? What was done to contain the impact? This creates institutional memory.
One concrete action, one owner, one deadline. Reviewed at 30 days. Simple enough to actually happen — specific enough to make a difference.
This workshop was designed for the operational reality of small and medium enterprises in Argentina — where teams are lean, time is scarce, and people wear multiple hats. The method is practical, not theoretical. It fits into a working week without disrupting operations.
The facilitation is structured to create a space where people can speak honestly about what went wrong — without fear of consequences.
Session one: the analysis. Session two (30 days later): the review. A complete learning cycle in two meetings.
The people closest to the work are the ones who understand what actually happened. This workshop brings everyone into the room — operators, supervisors, coordinators — so the analysis reflects operational reality, not a management interpretation of it. When the team builds the understanding together, they own the solution together.
The best analysis of an error comes from the people who were there — not from an external consultant reconstructing events from a report.
This is organizational learning facilitation. We are not certifying your processes, auditing compliance, or producing reports for external stakeholders. The output belongs to your team.
We work with operational teams across Argentina. Our base is in La Rioja — sessions can be delivered in-person or remotely.
Get in touch to discuss whether this workshop fits your team's current situation. No commitment required — just a conversation.
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